Professional Marketing | self care
We take care of the professional marketing of your property and you decide who takes care of the guests and the administration.
In this case, you or someone you trust has the same "keyholder responsibility" as we do. Below we give you useful information for handling this important task.
Each customer receives directions to the key holder. In addition, travel documents (vouchers) containing all important information such as address, telephone number of the key holder, arrival and departure time, deposit amount and any additional costs.
The holiday property must be checked and prepared before the customer arrives so that the guest finds a clean accommodation in the best possible condition.
According to our contractual provisions, arrival is between 4 p.m. and 7 p.m. If the customer reports a late arrival, we ask for your understanding.
Upon arrival, the key holder will collect the deposit mentioned on the travel voucher from the customer.
Additional services (WiFi, bed linen, etc.) and any visitor's tax must be paid directly on site by the customer if they are not included in the rental price.
In the event of problems occurring during or outside the rental period, the key holder must intervene immediately and - if necessary - inform the owner of the necessary repairs and/or replacement purchases.
We will send you a weekly reservation list with the current booking status by email or post.
If the key holder is absent or unable to attend, a replacement person must be appointed to ensure that customers are properly received.
Find out more about the duties and responsibilities of key holders here.
Wherever we are present on site, we are happy to take care of guests and manage your property for you. You can find more information about this at